Overview
Refund & Returns Policy
At VintageWatches.online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your watch within 14 days of receiving it.
Eligibility for Returns
To qualify for a return:
- The watch must be returned within 14 days of delivery.
- The item must be in the same condition as received.
- Any original presentation box, tags or accessories supplied should be included where applicable.
- Please contact us before returning an item so we can provide return instructions.
Non-Returnable Items
As we sell pre-owned vintage watches, normal age-related wear, scratches and signs of previous use are not considered faults.
Returns may not be accepted if:
- The watch has been altered or damaged after delivery.
- Links, parts or accessories have been removed or replaced.
- The watch has been opened or repaired by a third party after delivery.
Refunds
Once your return has been received and inspected, we’ll notify you by email.
Approved refunds will be issued to your original payment method as soon as possible.
Return Shipping
Customers are responsible for return postage. We recommend using a fully tracked and insured postal service.
Questions
If you have any questions regarding your purchase or wish to arrange a return, please contact us through our Contact Us page.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a insured trackable shipping service.
Need help?
Contact us at {email: mart@vintagewatches.online} for questions related to refunds and returns.